6. RETURN OF GOODS AND RETURNS PROCEDURE
6.1 If any goods are or become faulty or defective in
accordance with the provisions of Clause 11 of these Conditions,
the Buyer must obtain an RMA (Return Merchandise Authority)
number from the Vendor by way of completing a returns sheet
available on request. The RMA number will be valid for
a period of 14 days from the date of issue by the Vendor.
The Vendor reserves the right to refuse further delivery
of Goods after this period. Any goods returned must have
the RMA number marked clearly on the outside of the package.
The Vendor reserves the right to refuse delivery of any
Goods returned without an RMA number. All goods are returned
at the Buyers sole risk.
6.2 The Buyer must ensure Goods are returned in original packaging complete
with all cables, manuals, and disks/CD’s, failure to comply will
render the warranty void. The Vendor reserves the right to make a £10.00
administration charge per item for any Goods received physically damaged,
not to be found faulty or Goods from which security labels have been
removed or damaged.
6.3 If the Buyer wishes to return any Goods purchased in error or incompatible
for the intended use, the Vendor reserves the right to refuse the returns
or charge a 15% re-stocking fee.
6.4 The Buyer shall not be entitled to return Goods, which are not in
accordance with the Contract. In no event shall the Buyer be entitled
to return the Goods on the basis of any defect or failure, which is so
slight that it would be unreasonable for the Buyer to return the Goods.
6.5 Any Goods returned to the Vendor without a valid RMA number will
not be accepted by the Vendor and will be returned to the Buyer freight
collect. The Vendor shall specifically not accept the Goods unless it
includes the original packaging.
6.6 Subject to clause 11 of these Conditions, the liability of the Vendor
is strictly limited to the replacement, repair or credit to the invoiced
value of the defective Goods at the discretion of the Vendor.
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